Hi everybody,
So, I have been having literally the worst customer service experience I have ever had in my entire life (no surprise it's Dell).
Here's where it all started. I have 3 30" dell monitors. 2 3007's, and one 3011. I both use these for work and gaming. I recently upgraded to a new videocard that had one less DVI adapter, so I decided to shop around and purchase a displayport to dvi adapter. There are two basic requirements to actually get this monitor to work. First, it has to be an active, powered adapter (the one with a USB plug). Every other adapter I have tried doesn't work. It also must be dual link to get the full 2560x1600 resolution.
So, I do some searching and see dell has one for $19.99. It says it is active, the picture displays that it is powered by a separate USB plug, it also says it is dual link. GREAT! So I purchase it and wait for it to come. It gets here, and it is CLEARLY not what I ordered. No usb powered plug at all, and the model number when searched says it's a single link adapter. Well, amazing. So I email customer support. It takes two days to get a response (amazing when you send your customer the wrong item). Finally, I get some *** response saying a 'backend team' is looking into it.....right. another couple days pass and they say they are sending me a replacement and it would be there in 8 days. Fine. I wait 10 days, nothing happens. I email again, and get more of a runaround. I then visit the product page and find that, what a shocker, Dell took it down! Probably to hide the fact that they were selling a product they knew wasn't what was pictured and described. Here's the link to that: http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=bsd&cs=04&sku=330-6841&ST=pla&dgc=ST&cid=298721&lid=5704670&acd=12309152537461010&ven1=330-6841:101952148149:901pdb6671:c&ven2=:
Here's a link to what looks to be the exact same thing that the other claimed to be (active, usb powered, dual link) and it has the EXACT SAME IMAGE, but just costs 7 times more:
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=bsd&cs=04&sku=470-AANW&ST=pla&dgc=ST&cid=298721&lid=5704670&acd=12309152537461010&ven1=470-AANW:101952148149:901pdb6671:c&ven2=:
They respond again and said that my order was, and I quote, 'stuck because of some issue'. I have to note here that nowhere in this email chain have these support people used anything close to proper English. Half of the sentences they write make absolutely no sense at all.
The most recent email sent from them states that now they 'need to either cancel this order and replace new order , or refund back the amount.'. How about option 3? SEND ME WHAT I ORDERED.
This has been unbelievably frustrating. And with the amount of money I have spent at dell I would expect better treatment than 'send that email to India and let him rot'
